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What's Next for Retail & E-Commerce?
Today’s consumers experience countless touchpoints across online and offline channels along their path to purchase. Many crave the retail expertise and customer service that empowers them to make the best purchases they feel good about.

These demands of the modern day consumer mean one thing only for retailers – that they can no longer rely on one channel alone to succeed. It is brands who think of the digital and physical presence as a single entity and are able to deliver a seamless and consistent customer experience across channels who will thrive in the long run.

Join Euromonitor International and Socialbakers in this exclusive webinar that will:

- Review how the retail industry performed in response to the shift in consumer behaviour towards online channels in 2020
- Explore how the industry is expected to grow in 2021 and beyond, and how retailers can position themselves for success
- Highlight the winning digital channels that retailers should invest in to create a robust omni-channel customer experience strategy

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Mar 11, 2021 11:00 AM in Singapore

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Warangkana Anuwong
Research Manager – Services & Payments @Euromonitor International
Warangkana Anuwong is the Research Manager at Euromonitor International. She oversees South East Asia countries research specializing in Services & Payment and Beauty & Fashion product industries. Warangkana’s research experience covers a wide variety of fast-moving consumer goods and services from retailing, consumer food services, beauty and personal care and apparels amongst others. She has special interest in consumer behaviour and market trends. Over decades in the company, she has featured in interviews on CNBC and contributed valuable insights to journals including, Channel NewsAsia, and The Bangkok Post.
Dominic Phan
Senior Enterprise Account Executive JAPAC @Socialbakers
Dominic is the Senior Account Executive JAPAC at Socialbakers, and is responsible for large enterprise clients throughout Asia. He has spent the last decade evangelizing various SaaS technology platforms in Asia and leading successful Sales teams. He also co-founded a startup specialising in developing mobile applications and web portals. Dominic graduated with a Bachelor in Computer Engineering from Nanyang Technological University and a Masters in Finance from The City University of New York, School of Business Baruch College.
Charles Tidswell
VP JAPAC @Socialbakers
Charles is the VP of JAPAC at Socialbakers and is based in Singapore. With more than 20 years of experience living and working in Asia Pacific, Charles leads the team who is responsible for driving revenue from new opportunities and expanding on revenue from existing clients. For the majority of his professional career, Charles has been involved in early stage start-ups and companies transitioning to growth stage across the region. He has also held roles as both an intrepreneur and entrepreneur in sales and marketing in the Internet ecosystem.