Consumers want to communicate with your brand at any touchpoint - and to make it tougher on your team, they expect answers immediately. With the help of AI chatbots and natural language processing (NLP), it’s possible to provide answers in any language, 24/7.
This webinar is about helping you set up a process that marries both chatbots and your teams for the ultimate customer experience.
Join us on Thursday, February 25th, 5 PM CET / 11 AM ET. Our experts will explore Customer Experience Management (CXM) in social media and how chatbots can create a seamless experience for customers socially and globally.
Here’s what we’ll cover together:
- Why the global chatbot market is expected to grow $9.4 billion in 2024.
- How poor customer experiences can be detrimental to your business.
- Learn how brands can reduce customer service costs by up to 30% with chatbots.